How it works
If a stay requires a security deposit, it will be indicated on the property listing and on your payment receipt for future reference if necessary. The security deposit or a part of it will only be deducted if your host files a claim for damages, missing items, or unforeseen cleaning expenses that can be verified to have happened during your stay. Claims cannot be made for what is classified as ‘general wear and tear’.
The Claim Process
If your host wants to file a claim, they must contact you through their Short Stays Inbox within 48 hours of your check-out or before their next guests arrive, whichever comes first. Ideally, the host should include before and after photos, as well as receipts or quotes for any repair or replacement expenses. In case of damage, proof of purchase such as a receipt, invoice, or item photo should also be included. Upon receiving the claim, you will have 48 hours to reply.
If you agree to pay the amount in full (provided the value is less than the security deposit) or to the value of the agreed security deposit (if the value exceeds the security deposit), please notify our Dispute Resolution Team via this link.