Setting a Security Deposit
When you create your listing, under PRICE, there is an option to set a security deposit. We recommend a figure that will cover things like minor damage, missing items, or excess cleaning, i.e., $200-500.
How it works
If a security deposit is set, your guest will only be charged the security deposit or a portion thereof if you submit a claim for damages, missing items, or unexpected cleaning costs which are proven to have occurred during your guest’s stay. Claims cannot be made for what would be considered ‘general wear and tear’.
If you chose not to include a security deposit in your listing, you can still refer to the steps below for MAKING A CLAIM. If your guest declines to help cover any part of the damage expenses, unfortunately, no further action can be taken.
Making a claim
To make a claim:
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Respectfully contact your guest directly via Short Stays Inbox within 48 hours of your guest checking out or prior to the next guest checking in (if applicable), whichever comes first.
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Describe the damage, provide photos and, if possible, provide receipts/quotes of estimated repair/replacement costs.
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If the claim relates to a damaged item, proof of purchase must also be provided to your guest (i.e., receipt, invoice, and/or item photo).
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Once your guest has been notified of the claim details, your guest will have 48 hours to respond.
In most cases, your guest will have already reached out to let you know some damage occurred and, in turn, be expecting an email to come through.
Claim extension request
If you require more time to gather documents/quotes, you must request a claim extension within 48 hours of checkout, which cannot, for any reason, exceed 10 business days from the last day of your guests stay. You can request an extension by emailing our team here.