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RESPOND PROMPTLY to guest inquiries as quick replies can greatly impact booking success.
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MAINTAIN AN UPDATED CALENDAR especially when listing on multiple platforms; sync all bookings to one central calendar for convenience.
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Utilize the ‘INSTANT BOOK’ feature to attract guests who prefer instant booking, potentially increasing your booking rate.
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MINIMIZE CANCELLATIONS unless under unavoidable circumstances.
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Impress guests with a SMOOTH CHECK-IN: communicate details 24–48 hours before arrival, whether meeting them, giving directions, or sharing key codes. Use our templates for a comprehensive check-in experience.
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Keep your LISTING ACCURATE, UP-TO-DATE, AND TRANSPARENT, include specifics on location, proximity to amenities, accessibility features, guest capacity, sleeping arrangements, up to date room images.
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CLEANLINESS is crucial for ALL Stays; consider a cleaning fee to cover costs and refer to our Cleaning Guide for insights.
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PROVIDE ESSENTIALS:
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Antibacterial hand wash, body wash, shampoo
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Tissues and toilet rolls
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Hand sanitiser
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Antibacterial kitchen and floor cleaning supplies
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Quality bath towels, with extras for beach or pool visits
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Fresh quality bed linens and a minimum of one pillow per guest